Frequently Asked Questions

Do I have to pay first & last month's rent?

Upon moving in prorated rent is due.

How much is the security deposit?

Security Deposit starts at $500 to $1500. ​Ask about our security deposit alternative program.

Is there an application fee?

Yes. There is a $60.00 application fee for everyone over the age of 18. We will credit any money spent during the application process back to you on your move in date

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Criminal check is done after credit and is followed in accordance with The Just Housing Ordinance. Payment history, length of credit and other factors are taken into consideration. Bankruptcies aren’t an automatic decline, but they have to be discharged for a year.

Can I apply online?

Yes you can. We encourage all to use our website

Is there a late fee for overdue payments? Is there a grace period?

Any payment received after the 5th of the month will incur a 5% late fee

How can I pay my rent? What forms of payment are acceptable?

Online payments, MoneyGram are accepted

When is rent due?

Rent is due on the first of each month. 

Is renter's insurance required?

Yes. To protect the building and the contents of your apartment - we require 100K in liability insurance

Are utilities included?

No - you are responsible for all utilities

Are the apartments furnished? What is included?

No they are not

Are there any bed restrictions for the apartments?

We do not allow waterbeds

Under what circumstance can a landlord terminate your lease?

Conduct, non-payment of rent, health hazards and anything included in the lease

What happens if I need to move out before my lease expires?

We require a 60 day notice plus two months rent to cancel your lease prematurely

Are there any fees associated with moving in or moving out?

Penalties covered in the lease contract will be exercised

Can the apartment be listed on AirBnB?

No this is not allowed

What are the occupancy limits?

Two people per bedroom

Can the apartment be sublet?

No they cannot

How often is there a rent increase?

Typically this happens at lease renewal. We offer competitive rates.

What fees/deposits are due upon applying? Moving in?

Application fees and administrative fees are due at the time of application. Prorated rent, pet fees (if applicable), and utilities fees are due at move-in.

What leasing options are available?

We provide a minimum lease term of 2 months and a maximum term of 15 months. Please note that the monthly pricing for shorter-term leases generally tends to be higher.

What costs are not included in the rent?

The cost breakdown for additional services is as follows: Pest Control at $4, Trash removal at $5. Please note that water, sewer, and gas charges are not included in the base rent, as they are calculated based on individual usage.

What are your application requirements?

It is $60.00 per application and a one-time $175.00 administrative fee due at time of application. Applicants must pass a background and credit check and make three times the rent amount (gross pay) (non-refundable)

How much of the security deposit is refundable?

Security deposit alternative programs are non-refundable. If security deposit is paid it is re-fundable depending on damages.

What is the average cost for utilities each month?

It is determined by the number of people in each apartment - average cost is $100-$150 per month

What utilities are not included in the rent?

Gas, water, sewer, pest control and trash

What are hours of the leasing office?

We are open Monday - Friday from 9:00 am until 6:00 pm and Saturdays from 10 am until 5pm

What internet service options are available?

​Comcast and AT&T

What property amenities are included?

Swimming Pool

Do you offer valet trash service?

No, this is restricted by the city.

Do you offer recycling?

No we do not

Do you have free internet/WiFi?

No we do not. Xfinity and AT&T offer packages.

Do you have cable?

Yes through Xfinity or AT&T

Do you have package lockers/how do I get my packages?

No we do not

Is storage included?

No, but it is available to rent for a fee.

Is there a fee or permit required for parking?

There is a one time $40.00 fee for registering any additional vehicles above the allotted vehicle count for each lease holder. 

What is the policy for guest parking?

There is open parking for guests with approved guest parking permit. There is no charge for guest parking permits, but they must be picked up from the leasing office ahead of the guests stay. 

I have a noise complaint. Who do I contact?

Contact the leasing office. After hours contact the local police department.

Is parking assigned?

No it is first come first served

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

Our apartments and buildings are non-smoking and there are designated smoking areas outside

I need emergency maintenance. Who do I call?

Call the leasing office and the answering service will contact our maintenance team

I have a non-emergency maintenance issue. Who do I contact?

Call the leasing office

Do you allow pets? What is the pet policy?

We are pet friendly - ask about our restricted breeds

What is the parking situation?

One car per lease holder. All additional cars are $25.00 per month

Are there building quiet hours?

Yes between 10:00PM and 7:00AM

What decorations or changes to the apartment are prohibited?

We ask that the apartment be returned to original state when moving out

What is the procedure for moving out?

60 Day Written Notice Required

Is there public transportation nearby?

Metra station is 2 miles away - buses are available

Are you near any transportation routes? Which ones?

Metra station is 2 miles away - buses are available

What school district serves the community?

District 46

How old are the appliances?

All appliances are new

What kinds of washers and dryers do in-apartment hookups accomodate?

The GE Thin Twin Stackables

Do apartments have dishwashers?

No they do not

What brand are the kitchen appliances?

Hot Point

Does the apartment come with a microwave?

No it does not

Are stoves gas or electric?

Gas

Do kitchen sinks have a garbage disposal?

No they do not

Is there a bathtub or just a shower? Are they together or separate?

There is a combined bathtub/shower

Do apartments have USB outlets?

No they do not