Ratings & Reviews

Overall Rating

4
(25 reviews)
88% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

submitted by  - |Recommended: YesMy experience so far with Bartlett Lakes has overall been stellar. The complex is pretty, and I am very pleased with my unit. Laundry isn't far, and you can install your own washer dryer in-unit if you'd prefer. The other tenants I've run into seem friendly, but also respect others' privacy. My biggest praise has to go to the community manager, Rosa Duarte. After being approved, there were some speedbumps in the process, but she was always understanding, patient, kind, and a great help along the way.
response from property -Thank you for the kind words, it was a pleasure helping you both. Welcome to Bartlett, if you need anything please let me know. Rosa
submitted by Ana C. - |Recommended: YesGreat Place — Thank you to Rosa for helping me with My contráct and Staff is great. No issues
response from property -Hello, Ana Thank you for your review. We know that moving can be stressful so we work hard to keep the whole process as simple as possible. We are happy to hear, Rosa, was able to keep you informed and at ease with everything. Thank you for sharing your experience. Warmest Regards, Bartlett Lakes Management Team
submitted by Scott C. - |Recommended: YesGreat Staff — Rosa was very helpful in assisting me on paying my rent on the portal.
response from property -Thank you for your review. We're glad that you had a good experience with our staff. We aim to hire professional and friendly employees. Your continued encouragement is appreciated. Please contact us at bartlettlakesleasing@mresmgmt.com to tell us how we can continue to improve in our community. -The Bartlett Lakes Management Team.
submitted by Felix L. - |Recommended: YesOffice — Rosa is always helping me she is my amiga maintenance is top notch
response from property -Felix, thank you for leaving a 5-star review. We are happy to hear that Rosa is always helpful and that our maintenance is top notch. We strive to hire cooperative, experienced, and helpful staff to oversee our residents needs. Thank you for choosing us! The Bartlett Lakes Management Team
submitted by Presiding B. - |Recommended: YesProperty Manager — great work in getting us set up to do electronic payments
response from property -Thank you for the taking the time to leave a review. We are happy to hear that our staff was able to assist with setting up electronic payments. We would love to hear more about your experience with us. Feel free to contact us at (630) 289-2951. We would love to get your last stars. All the Best The Bartlett Lakes Management Team
submitted by Jesus F. - |Recommended: YesHome — Staff is very helpful and kind. Love my apartment and neighbors.
response from property -Thank you so much for leaving this review for others to see. We truly appreciate it. We strive to earn these stars. Our staff will always be here to help in times of need. Were so glad you are here staying with us. We would love to hear more details if you dont mind shareing, feel free to reach out to us, (630) 289-2951. Sincerely, the Bartlett Lakes team.
submitted by Juan Z. - |Recommended: YesGreat Staff — Rosa and her team do a very good here. Excellent service she helped me with my lease today. Thank you
response from property -Thank you so much for leaving this review for others to see. We truly appreciate it. We strive to earn these stars. Our staff is always here to help. Were so glad you are here staying with us. We would love to hear more details if you dont mind shareing, feel free to reach out to us, (630) 289-2951. Best wishes, the Bartlett Lakes team.
submitted by Juan M. - |Recommended: YesLove It Here Been Here Over 10 Years. — Rosa and her staff have been great. She helped us sign lease on phone and was very patience with us.
response from property -Hello, Juan Thank you for your review. We know that the moving process can be stressful, so we try to make it go as fast as possible. We are happy to hear that Rosa was able to help make your experience a great one. Welcome to our community. Warmest Regards, Bartlett Lakes Management Team
submitted by Nefris R. - |Recommended: NoOne Star — Worst place I ever live can wait to get a new one
response from property -We are sorry you feel this way, please stop by the office to see how we can rectify the issues. Our number one priority is always customer satisfaction, I look forward to hearing from you soon.
submitted by EDUARDO C. - |Recommended: YesAseo — Limpieza de áreas comunes, seguridad de puertas y ruidos al interior de los apartamentos
response from property -Thank you, Eduardo, for taking the time to post your review. We are sorry to hear that there has been a problem with the common areas of the building and the noise. We would be happy to discuss these problems with you. Please give us a call at your convenience. Our number is 630-289-2951, or send an email to: bartlettlakesleasing@mresmgmt.com. Thank you, again, for your review. Kindest regards, Bartlett Lakes Management Team
submitted by Baldemar R. - |Recommended: YesGood place cheap price and good staff
response from property -Hello Baldemar, Thank you for taking the time to leave us a review. We appreciate your 5-star rating and encouraging words! Our staff members strive to provide top-notch customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at bartlettlakesleasing@mresmgmt.com. Best, Bartlett Lakes Management Team
submitted by Antonia B. - |Recommended: YesGreat Place — Great staff. Rosa is doing a great job at property
response from property -Thank you for posting this review, Antonia Bottini. We are absolutely delighted to hear that Rosa is doing a great job at the property. Our team works extremely hard to uphold a high level of customer satisfaction. If you would like to leave more feedback, we would be delighted to hear from you. Email us at bartlettlakesleasing@mresmgmt.com. Sincerely, The Management Team at Bartlett Lakes
submitted by Gina P. - |Recommended: YesExcelente Propiedad — Me queda cerca todo lo necesario, wallmart, fiesta market, parroquia san agsnar a tan solo cinco minutos diagonal tenemos un 7 11 ,a dos minutos un anytime fitness ,oficinas USPS ,jewel osco... y ni que decir del trabajo de la administración a cargo de Rosa ,excelente manager ,ante cualquier requerimiento la respuesta es inmediata
response from property -Gracias por sus linda palabras.
submitted by Yumira H. - |Recommended: YesRecommendation — Mrs. Rosa in the office is very friendly and the cleaning staff is very dedicated and attentive.
response from property -On behalf of our entire team, thank you. We love hearing about our awesome staff, they work extremely hard to provide a great experience for our current and future residents. Warm Regards, The Bartlett Lakes Management Team.
submitted by Edna U. - |Recommended: YesBuilding 564 Apt. 411 — Prperty Manager Rosa is very helpful. Great personality. only improvement I would suggest is Rosa NEEDS to check the messages every day on the portal. Brian from maintenance is excellent. He goes beyond my expectations. There are negatives, 1. Elevators keep breaking down. 2. Monument Corp. needs to increase monthly budget for things needed Pool, Mailboxes, Better lawn and snow removal services, apartment intercom that do not work and the list goes on . Recommending living here yes and no. nice apartments, but prices are outrageous for apartment and for a remodel unit
response from property -Thank you, Edna, for taking the time to post your review. We are happy to hear that Rosa has been very helpful. We are sorry to hear that there has been a problem with the communication and problems with the overall community. We would be happy to discuss these problems with you. Please give us a call at your convenience. Our number is 630-289-2951, or send an email to: bartlettlakesleasing@mresmgmt.com. Thank you, again, for your review. Kindest regards, Bartlett Lakes Management Team

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Bartlett Lakes, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Bartlett Lakes, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose