Ratings & Reviews
Resident Reviews
|Recommended: YesHigh Quality Bill And Price — Rent big and change
response from property -Thank you for sharing your feedback, Patrick. At Bartlett Lakes, we strive to provide a variety of rental options to accommodate changing needs. We value your residency and aim to continue meeting your expectations. If you have any specific preferences or concerns, feel free to reach out to us at (630) 289-2951.
Best regards,
Bartlett Lakes Management Team
|Recommended: YesStaff Is Wonderful Their Always Here If You Need Them — Nice quiet place to live staff is very friendly
Hello Terri,
Thank you for taking the time to leave us a review. We appreciate the positive rating and kind words! Our staff members strive to provide the highest standard of customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at [email protected].
Best,
Bartlett Lakes Management Team
|Recommended: NoMaybe — I would maybe recommend thats not an option so i said no reason being I didn’t get a chance to do a walk threw I wasn’t giving a choice if I wanted a 4th floor unit I looked at a 2nd floor unit which is totally different from my unit the hallway is overly hot as my apartment is they say its a valve for the heat control I haven’t found that yet also my furniture barely fit to get it upstairs I couldn’t use the elevator for all my furniture so yea guess what had to go up the stairs which was hell getting to the 4th floor and I had to throw some away because it all wouldn’t fit in my apartment 😡 so I would say not the worst place to live or the best also they charge you for water gas and other fees.
Hello Terri,
Thank you for taking the time to leave us a review. We're deeply sorry to hear that you have concerns regarding the size of your apartment. This is certainly not something we like hearing, and we'd like to look into this. Please contact us at [email protected] so we may assist you.
Best,
Bartlett Lakes Management Team
|Recommended: YesReview Bldg 561 — Elevator door has profanity written on it and is a poor reflection of property
Thank you for your feedback, Lida. At Bartlett Lakes, we value our resident's opinion and comfort and your input regarding our community helps us. Please let us know if there is anything else you see that we can improve. Our phone number is (630) 289-2951, or you can email [email protected].
Best regards,
Bartlett Lakes
Management Team
|Recommended: YesTienen Todo Remodelado — Buen lugar
Spanish
|Recommended: NoResident — The property is unsafe because the side doors are always unlocked. They are always a lot of people in the hallway of the building where the office is closed. People are entering the building from the back entrance doors of the properties. They always print sticks in cans and bottles in the doorway, so the doors won’t close, as a resident I feel dad the property needs some type of security not only that both of the fronts exit doors need to be locked so then can no one come in and out of those doors also, the door on the back needs to be locked and I think that they should do a better Cleaning of the grounds the parking lot needs to be fixed. They are too many potholes in the parking lot. There’s garbage everywhere cigarette butts everywhere we need someone to keep our grounds clean to make sure our residents feel safe, so if you all need to hire security that needs to take place and we also need better help inside the office for when the residents have an issue
Dear Yulanda Ellis,
Thank you for making us aware of your concerns. We are displeased that our community has not met your expectations. We value you as a resident. We would like to personally address your concerns. Please contact us at [email protected]
Thank you!
The Management Team at Bartlett Lakes
|Recommended: YesRecomendacio Personal — Tener personal que hable Español ta que la mayoria que viven son Latinos y no todos hablan ingles y es muy dificil solucionar cualquier inconveniente
Thank you for taking the time to leave us a review. We have great news, our new Community Manager is bilingual, and speaks both English and Spanish! Please stop by the office during office hours and we will be happy to address any concerns you may have.
|Recommended: YesGreat Place To Live — I enjoy living here and the staff are very friendly and helpful
Hello Crystal,
Thank you for taking the time to leave us a review. We appreciate the 5-star rating and kind words! Our staff members strive to provide top-notch customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at [email protected].
Best,
Bartlett Lakes Management Team
|Recommended: YesMy experience so far with Bartlett Lakes has overall been stellar. The complex is pretty, and I am very pleased with my unit. Laundry isn't far, and you can install your own washer dryer in-unit if you'd prefer. The other tenants I've run into seem friendly, but also respect others' privacy.
My biggest praise has to go to the community manager, Rosa Duarte. After being approved, there were some speedbumps in the process, but she was always understanding, patient, kind, and a great help along the way.
Thank you for the kind words, it was a pleasure helping you both. Welcome to Bartlett, if you need anything please let me know.
Rosa
|Recommended: YesGreat Place — Thank you to Rosa for helping me with My contráct and Staff is great. No issues
Hello, Ana
Thank you for your review. We know that moving can be stressful so we work hard to keep the whole process as simple as possible. We are happy to hear, Rosa, was able to keep you informed and at ease with everything. Thank you for sharing your experience.
Warmest Regards,
Bartlett Lakes Management Team
|Recommended: YesGreat Staff — Rosa was very helpful in assisting me on paying my rent on the portal.
Thank you for your review. We're glad that you had a good experience with our staff. We aim to hire professional and friendly employees. Your continued encouragement is appreciated. Please contact us at [email protected] to tell us how we can continue to improve in our community.
-The Bartlett Lakes Management Team.
|Recommended: YesOffice — Rosa is always helping me she is my amiga maintenance is top notch
Felix, thank you for leaving a 5-star review. We are happy to hear that Rosa is always helpful and that our maintenance is top notch. We strive to hire cooperative, experienced, and helpful staff to oversee our residents needs.
Thank you for choosing us!
The Bartlett Lakes Management Team
|Recommended: YesProperty Manager — great work in getting us set up to do electronic payments
Thank you for the taking the time to leave a review. We are happy to hear that our staff was able to assist with setting up electronic payments. We would love to hear more about your experience with us. Feel free to contact us at (630) 289-2951. We would love to get your last stars.
All the Best
The Bartlett Lakes Management Team
|Recommended: YesHome — Staff is very helpful and kind. Love my apartment and neighbors.
Thank you so much for leaving this review for others to see. We truly appreciate it. We strive to earn these stars. Our staff will always be here to help in times of need. Were so glad you are here staying with us. We would love to hear more details if you dont mind shareing, feel free to reach out to us, (630) 289-2951. Sincerely, the Bartlett Lakes team.
|Recommended: YesGreat Staff — Rosa and her team do a very good here. Excellent service she helped me with my lease today. Thank you
Thank you so much for leaving this review for others to see. We truly appreciate it. We strive to earn these stars. Our staff is always here to help. Were so glad you are here staying with us. We would love to hear more details if you dont mind shareing, feel free to reach out to us, (630) 289-2951. Best wishes, the Bartlett Lakes team.