|Recommended: YesTienen Todo Remodelado — Buen lugar
|Recommended: NoResident — The property is unsafe because the side doors are always unlocked. They are always a lot of people in the hallway of the building where the office is closed. People are entering the building from the back entrance doors of the properties. They always print sticks in cans and bottles in the doorway, so the doors won’t close, as a resident I feel dad the property needs some type of security not only that both of the fronts exit doors need to be locked so then can no one come in and out of those doors also, the door on the back needs to be locked and I think that they should do a better Cleaning of the grounds the parking lot needs to be fixed. They are too many potholes in the parking lot. There’s garbage everywhere cigarette butts everywhere we need someone to keep our grounds clean to make sure our residents feel safe, so if you all need to hire security that needs to take place and we also need better help inside the office for when the residents have an issue
Dear Yulanda Ellis, Thank you for making us aware of your concerns. We are displeased that our community has not met your expectations. We value you as a resident. We would like to personally address your concerns. Please contact us at [email protected] Thank you! The Management Team at Bartlett Lakes
|Recommended: YesRecomendacio Personal — Tener personal que hable Español ta que la mayoria que viven son Latinos y no todos hablan ingles y es muy dificil solucionar cualquier inconveniente
Thank you for taking the time to leave us a review. We have great news, our new Community Manager is bilingual, and speaks both English and Spanish! Please stop by the office during office hours and we will be happy to address any concerns you may have.
|Recommended: YesGreat Place To Live — I enjoy living here and the staff are very friendly and helpful
Hello Crystal, Thank you for taking the time to leave us a review. We appreciate the 5-star rating and kind words! Our staff members strive to provide top-notch customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at bartlettl[email protected]. Best, Bartlett Lakes Management Team
|Recommended: YesMy experience so far with Bartlett Lakes has overall been stellar. The complex is pretty, and I am very pleased with my unit. Laundry isn't far, and you can install your own washer dryer in-unit if you'd prefer. The other tenants I've run into seem friendly, but also respect others' privacy. My biggest praise has to go to the community manager, Rosa Duarte. After being approved, there were some speedbumps in the process, but she was always understanding, patient, kind, and a great help along the way.
Thank you for the kind words, it was a pleasure helping you both. Welcome to Bartlett, if you need anything please let me know. Rosa
|Recommended: YesGreat Place — Thank you to Rosa for helping me with My contráct and Staff is great. No issues
Hello, Ana Thank you for your review. We know that moving can be stressful so we work hard to keep the whole process as simple as possible. We are happy to hear, Rosa, was able to keep you informed and at ease with everything. Thank you for sharing your experience. Warmest Regards, Bartlett Lakes Management Team
|Recommended: YesGreat Staff — Rosa was very helpful in assisting me on paying my rent on the portal.
Thank you for your review. We're glad that you had a good experience with our staff. We aim to hire professional and friendly employees. Your continued encouragement is appreciated. Please contact us at [email protected] to tell us how we can continue to improve in our community. -The Bartlett Lakes Management Team.
|Recommended: YesOffice — Rosa is always helping me she is my amiga maintenance is top notch
Felix, thank you for leaving a 5-star review. We are happy to hear that Rosa is always helpful and that our maintenance is top notch. We strive to hire cooperative, experienced, and helpful staff to oversee our residents needs. Thank you for choosing us! The Bartlett Lakes Management Team
|Recommended: YesProperty Manager — great work in getting us set up to do electronic payments
Thank you for the taking the time to leave a review. We are happy to hear that our staff was able to assist with setting up electronic payments. We would love to hear more about your experience with us. Feel free to contact us at (630) 289-2951. We would love to get your last stars. All the Best The Bartlett Lakes Management Team
|Recommended: YesHome — Staff is very helpful and kind. Love my apartment and neighbors.
Thank you so much for leaving this review for others to see. We truly appreciate it. We strive to earn these stars. Our staff will always be here to help in times of need. Were so glad you are here staying with us. We would love to hear more details if you dont mind shareing, feel free to reach out to us, (630) 289-2951. Sincerely, the Bartlett Lakes team.
|Recommended: YesGreat Staff — Rosa and her team do a very good here. Excellent service she helped me with my lease today. Thank you
Thank you so much for leaving this review for others to see. We truly appreciate it. We strive to earn these stars. Our staff is always here to help. Were so glad you are here staying with us. We would love to hear more details if you dont mind shareing, feel free to reach out to us, (630) 289-2951. Best wishes, the Bartlett Lakes team.
|Recommended: YesLove It Here Been Here Over 10 Years. — Rosa and her staff have been great. She helped us sign lease on phone and was very patience with us.
Hello, Juan Thank you for your review. We know that the moving process can be stressful, so we try to make it go as fast as possible. We are happy to hear that Rosa was able to help make your experience a great one. Welcome to our community. Warmest Regards, Bartlett Lakes Management Team
|Recommended: NoOne Star — Worst place I ever live can wait to get a new one
We are sorry you feel this way, please stop by the office to see how we can rectify the issues. Our number one priority is always customer satisfaction, I look forward to hearing from you soon.
|Recommended: YesAseo — Limpieza de áreas comunes, seguridad de puertas y ruidos al interior de los apartamentos
Thank you, Eduardo, for taking the time to post your review. We are sorry to hear that there has been a problem with the common areas of the building and the noise. We would be happy to discuss these problems with you. Please give us a call at your convenience. Our number is 630-289-2951, or send an email to: [email protected]. Thank you, again, for your review. Kindest regards, Bartlett Lakes Management Team
|Recommended: YesGood place cheap price and good staff
Hello Baldemar, Thank you for taking the time to leave us a review. We appreciate your 5-star rating and encouraging words! Our staff members strive to provide top-notch customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at bartlettl[email protected]. Best, Bartlett Lakes Management Team